General

1.What does FSC® Certified mean?

The Forest Stewardship Council® (FSC®) is a non-profit organization devoted to encouraging the responsible management of the world’s forests. FSC® sets high standards that ensure forestry is practiced in an environmentally responsible, socially beneficial, and economically viable way.  Products that have FSC® Certification have been manufactured in accordance with FSC® guidelines for sustainable forestry. 

Several Evoke Laminate products qualify for FSC® certification because the MDF core which forms the bulk of the products’ composition is a wood-based material.  Evoke's FSC® certified products are manufactured and distributed by Metropolitan (SAI-COC-003131) under license (FSC® C018382). For more information on FSC®, visit www.fsc.org.

2.Are these products less susceptible to pet damage than hardwood floors?

Most of the damage pets cause to hardwood flooring is fine scratches in the finish, which can give the surface of the floor a dulled or etched appearance. Evoke floors have a finish layer similar to that of hardwood floors and they are susceptible to the same type of damage. And while these finishes are ‘scratch-resistant’, they’re not scratch-proof.

Larger pets’ nails can cause deeper gouges or indents in wood flooring; that is less of an issue with laminate, luxury vinyl and vinyl composite core floors as they have greater impact resistance than wood.  

6. What is GREENGUARD?

GREENGUARD is a low emissions certification program owned and managed by Underwriters Laboratories (UL), one of the largest and most respected product safety organizations in the world. GREENGUARD has two certification levels: GREENGUARD and GREENGUARD Gold.  At this time, all of Evoke's GREENGUARD certified products have achieved Gold status.  GREENGUARD Gold certification complies with CA 01350 but under stricter certification requirements than any other emissions program.  It also establishes a very low Total VOC level and sets emissions for specific VOCs at 1/100th of the US Federal Government’s Threshold Limit Value (TLV) for occupational exposure. 

In UL’s words, GREENGUARD Gold certification is “designed to define low-emitting materials suitable for environments where people, particularly children and sensitive adults, spend extended periods of time, in particular schools and healthcare facilities.” 

GREENGUARD Gold certification is also recognized by LEED as a qualifying attribute for low emitting materials credits. 
For more information visit ul.com/gg

16.What’s the difference between laminate, luxury vinyl and vinyl composite core floors?

Laminate, luxury vinyl and vinyl composite core are all categories of manufactured flooring.

Laminates are a hard surface flooring manufactured from several layers of material fused together with heat and pressure to form rigid, fixed size boards. The primary material used is medium or high density fiberboard (MDF or HDF) which forms the core.

Luxury vinyl is a also a hard surface flooring material but has the added benefit of being “softer underfoot”. Luxury vinyl is used in homes but most often in commercial environments where products need to stand up to heavy use conditions like high foot traffic or rolling loads. The surface of the product is protected by a high performance wear layer and durable UV-cured coating. High quality products like Evoke are made from real vinyl; some inferior brands may use composite or filler material. Luxury vinyl products are also made in fixed size tiles or boards, but they are flexible and come in a variety of installation options.

Vinyl Composite Core, or VCC for short, is a new comer to the manufactured flooring world. VCC combines the very best features of both laminate and luxury vinyl. The boards are rigid planks with a click together joint system like laminate, but they’re constructed from a waterproof vinyl composite material, which gives them the ‘install it anywhere’ flexibility of vinyl flooring.

A common feature of nearly all laminate, luxury vinyl and vinyl composite core floors is that they have the appearance of being made from wood, stone or other natural material.

27.How do I know which is the better choice for my application?

If you’re flooring a ‘wet room’ like a laundry area or bathroom, luxury vinyl or vinyl composite core are the better choices. Laminates aren’t recommended for use in wet areas. 

Otherwise, it’s largely a matter of personal preference based on appearance and ‘feel’ – do you prefer a soft or hard surface? All three products have similar wear, durability and performance characteristics. If in doubt, ask your dealer for input. 

28.What is an AC rating?

An AC rating refers to how suitable a product is for use in a commercial environment.  A rating of AC3 means the product is suitable for a light commercial application like an office or a small retail space.  An AC5 rating means the flooring is durable enough for a medium industrial use, like a care home or light manufacturing facility.  

Laminates

3.Is there a limit to how large an area laminate flooring can be installed in?

Generally speaking, laminates should not be installed in an area larger than 30’ by 30’.  In installations larger than this it is recommended an ‘expansion’ space be incorporated into the floor and covered with a molding.  

11.How do I clean the floor?

Regular sweeping and vacuuming are sufficient to keep the floor clean.  For a more thorough cleaning, use a product recommended for laminate flooring.  We recommend the Therapy by Kentwood floor care system, available at your Evoke dealer.

12.Do I need to install an underlay?

Most Evoke Laminate floors have an integral underlay built-in to the underside of every board.  These products require no additional underlay.

Some products (primarily the Au Naturel collection) do not have an integral underlay so one must be installed prior to installing the floor.

If a vapor barrier is required for the installation, it must be installed even if the floor has integral underlay.  For more information, consult the installation instructions. 

13.Can it be installed over radiant heat?

Yes, all Evoke floors are approved for use over radiant heat.  Refer to the installation guide for special instructions and use of the floors over radiant heat systems. 

24.Can I install the floor myself?

In most cases, yes.  A big attraction of laminate floors is that they require no special tools or skills and can be installed by any careful, capable homeowner.   Be sure to follow the installation instructions and pay special attention to preparing and leveling the subfloor; that is the ‘trade secret’ to a good installation. 

25.Can laminate floors be damaged by moisture?

Yes.  The principal component of a laminate floor is the HDF core which, like any wood-based material, can absorb moisture and deform.  Evoke laminate floors all use premium grade HDF with very low absorption rates, which means they have a certain measure of moisture resistance, but as a general rule laminate floors should not be exposed to moisture. 

26.Your floors come in different thicknesses. Is thicker better?

No, the thickness of a laminate floor is not an indicator of quality.  A thicker HDF layer is often used in products that have a deep or aggressive surface treatment such as ‘hand-scraping’, where the core needs to be thick enough to accommodate the manufacturing of the surface effects.  As far as performance, a thin, good quality HDF core will perform just as well as a thick one. 

Luxury Vinyl

4.Can I install luxury vinyl directly over plywood or OSB?

Yes, provided it meets the specifications required for subfloor preparation. Bear in mind that plywood and OSB substrates tend to get ‘roughed up’ during construction, and any imperfections in the surface will eventually telegraph through to the surface of the floor.  Consider using a surface preparation product to provide a smooth surface on which to install the luxury vinyl. 

7.Can it be installed over radiant heat?

Yes, all Evoke floors are approved for use over radiant heat.  Refer to the installation guide for special instructions and use of the floors over radiant heat systems. 

8.Which installation method should I choose?

It depends on many factors: the type of traffic, the location, installation requirements, and more.  Discuss with your Evoke dealer and they can help you choose the style best for your application. 

9.Can I use rubber mats on the luxury vinyl floor?

Rubber-backed or latex-backed mats should not be used directly on a luxury vinyl floor unless they are marked “colorfast” by the mat manufacturer.   Many of these products contain chemicals in the non-slip backing which can permanently stain the floor.

10.Is there a limit to how large an area luxury vinyl flooring can be installed in?

If using Stick or Quick products, there is no limit to the size of area that can be installed. 

If using a Click product, the floor should not be installed in an area larger than 55’ by 55’.  In installations larger than this it is recommended an ‘expansion’ seam be incorporated into the floor and covered with a molding.  

18.Will high levels of sunlight discolour or fade the flooring?

Yes.  The finish on Evoke Luxury Vinyl floors contains a UV inhibitor to help minimize the effects of exposure to sunlight but fading may occur over time.  To reduce fading, use shades or blinds to minimize the floor’s exposure to direct sunlight.

19.Can I install luxury vinyl directly over particleboard?

Yes, but the manufacturer of the particle board must warrant that it will not stain the flooring.  Some older styles of particleboard tended to emit a stain that bled through into the flooring above.  

20.Do they get slippery when wet?

Evoke luxury vinyl floors have a textured surface which helps reduce slipperiness when wet. There is also a slip resistance factor in the polyurethane finish.  Grease or other contaminants may also contribute to making the surface slippery. For the slip resistance of a particular style, please consult your Evoke dealer. 

21.Can luxury vinyl floors be damaged by moisture?

This is a bit complicated.

Luxury vinyl planks (or tiles) are, in themselves, completely water-proof and cannot be damaged by exposure to moisture.  For that reason they are an excellent choice for laundry rooms, bathrooms, kitchens and other areas where moisture is around. 

However, when LV is installed over concrete, there is a possibility that moisture under the floor – whether it seeps down from above or is emitted from the slab – can react with chemicals in the concrete to create high levels of alkali, which can degrade the vinyl. 

In other words, simple moisture can’t affect the LV, but when it comes into contact with concrete, it can give rise to a problem.

For this reason, installations over concrete should always include moisture testing and moisture control measures for the slab.  Installations in ‘wet rooms’ should also include measures to ensure that the seams and perimeter of the floor are well sealed to prevent moisture getting under the luxury vinyl onto subfloor below. 

22.Can I install the floor myself?

With Click and Quick product, probably. These require no special tools or skills and can be installed by any careful, capable homeowner.   Be sure to follow the installation instructions and pay special attention to preparing and leveling the subfloor; that is the ‘trade secret’ to a good installation.

Stick products, which are glued down to the subfloor, should be installed by a professional flooring installer.  

23.Can I install this product in a cabin or cottage that is only used seasonally?

Yes, with certain cautions.  Luxury vinyl will expand and contract slightly when exposed to extreme temperature fluctuations.  Click and Quick style products are both ‘floating’ installations and can accommodate some movement.  If using a Stick product, ask the installer to use an epoxy adhesive, which performs better in a situation where there may be big temperature variations. 

36.Can I turn some of the planks around to make a more varied appearance in the floor?

Yes.  Stick and Quick products can be ‘reverse laid’ easily.  To reverse lay Click products you will need a Board Replacement and Inlay Kit, available from your Evoke dealer.   

42.Can my cabinets be placed directly onto my Structure flooring?

Yes. Structure is typically adhered directly to the substrate and doesn’t require the flooring to float.

43.What if Structure is installed over a floating AMB2000 system, can I still place my cabinets directly over the flooring and AMB?

Yes, cabinets can be placed directly on Structure.

44.Does this apply to both residential and commercial spaces?

Yes and no. We always suggest that you consult with Evoke Commercial’s technical team to find a solution that’s specific to your commercial needs.

45.Can Structure be installed on walls?

Yes, the recommended adhesive is Mapei MS 4 Walls.

Note, the installation of any type of material on walls or ceilings will depend upon your site conditions, building- and fire codes. A wall or ceiling installation is not warranted by Evoke.

46.What is the best way to lift and replace an installed Structure plank?

If a releasable adhesive was used for installation, start by heating the edge of the plank you wish to remove. Insert a knife or sharp point tool near the edge of the plank that you want to remove. Pull it up slightly, which will allow you to pull the plank up with your other hand. Apply adhesive to the substrate and place new plank into place, and you are done.

47.If my floor is waterproof, why do I have to test for moisture in concrete? Can luxury vinyl floors be damaged by moisture?

Luxury vinyl (LV) planks, or tiles, are in themselves completely waterproof and cannot be damaged by exposure to moisture.  That is why they are an excellent choice for laundry rooms, bathrooms, kitchens and other areas where moisture is present. 

 

However, when LV is installed over concrete, there is a possibility that high levels of moisture vapor and alkali salts emitted from the slab may degrade the vinyl flooring or adhesive.  In other words, simple moisture can’t affect the LV, but when if the moisture comes into contact with concrete, it can cause a problem.

 

For this reason, installations over concrete should always include moisture testing and moisture control measures for the slab.  Installations in ‘wet rooms’ should also include measures to ensure that edges at vertical obstacles, and the perimeter of the floor, are well sealed to prevent moisture getting under the LV onto the subfloor below.

SPC/WPC (vinyl composite core)

5.Does Evoke offer flooring trims/ accessories to complete the flooring installation?

Yes, Evoke offers an assortment of flooring trims/ accessories for our full line of VCC floors including overlap stair nose, flush-mount stair nose, end cap, T-mold, overlap reducer and quarter round trims. For more information, click here to connect with an Evoke dealer in your area.

14.Is there a limit to how large an area SPC/WPC (vinyl composite core) flooring can be installed?

Generally speaking, SPC/WPC (vinyl composite core) flooring should not be installed in an area larger than 40’ by 40’.  In installations larger than this, it is recommended that an ‘expansion’ space be incorporated into the floor and covered with a molding.  

15.Do I need to install an underlay?

Currently, all Evoke Vinyl Composite Core floors have an integral underlay attached to the underside of every board. These products require no additional underlay.

17.Can it be installed over radiant heat?

Yes, all Evoke floors are approved for use over radiant heat. Refer to the installation guide for special instructions and use of the floors over radiant heat systems.

29.Are there any special considerations for installing multi-width or herringbone products?

Yes, because of the nature of the product you may need to purchase a little extra to make sure the install works out.  If installing an area less than 750 sq/ft, add a ‘cutting allowance’ of 15% to your order.  If installing an area of more than 750 sq/ft, you can stick with the standard 10%.  (Having a few excess boards on hand is always a good idea in case you should ever need to do a board replacement.) 

30.Is the product affected by extreme seasonal conditions like high heat and humidity?

Although VCC is waterproof and not susceptible to humidity like wood-based products, it is susceptible to extreme heat. For the best performance of a floating installation, keep the temperature between 65F-85F (18C-30C). If you’re planning to install VCC in areas that experience temperatures outside this range (like sunrooms) a full spread glue-down installation is recommended (the attached pad will need to be removed). For more information contact Evoke Technical Services. 

31.Does the Evoke warranty cover the installation of SPC/WPC (vinyl composite core)?

The Evoke warranty does not cover any aspect of installation, including labor.  The Evoke warranty assures the product itself against manufacturing defects and the finish for durability.  For more information, please consult the Warranty. 

32.Is SPC/WPC (vinyl composite core) pet friendly?

Yes, in several ways.  As a hard surface flooring, it will not hold fur and dander and is very easy to get thoroughly clean.  Evoke SPC/WPC is not affected by pet urine, but more aggressive liquids such as sulfuric acid and lacquer thinner will affect the surface.

The finish on Evoke SPC/WPC floors is ‘scratch-resistant’ but not scratch-proof, and pets’ nails may cause some surface scratching.  Keeping pets’ nails and claws trimmed will help reduce this.  

33.Can SPC/WPC (vinyl composite core) be used on stairs?

Yes, but the planks will need to be glued in place and the job will require some additional preparation.  The attached underlay will need to be removed and the back of the boards cleaned of any residue or debris to ensure a good adhesive bond.  (We recommend using Pro Series 3089 with a 1/16” square notch trowel.) You will also need to purchase the flush fitting stair nose for the flooring (available from your dealer).  Please note that the Evoke warranty does not cover any form of installation. 

34.Will exposure to sunlight discolor or fade the flooring?

Yes.  The finish on Evoke VCC floors contains a UV inhibitor to help minimize the effects of exposure to sunlight but some fading and discoloration may occur over time.  To reduce the risk, use shades or blinds to minimize the floor’s exposure to direct sunlight.

35.Can I use an acoustic underlay with SPC/WPC (vinyl composite core)?

With its built-in acoustic underlay, Evoke SPC/WPC (vinyl composite core) already has excellent sound dampening properties; however if additional noise reduction is desired, a rigid underlayment such as cork may be used.  Note: sub-floor conditions must still be meet guidelines provided in the SPC/WPC installation instructions. For more information on SPC/WPC sound ratings contact your Evoke dealer.

37.How do I clean the floor?

Regular sweeping and vacuuming are sufficient to keep the floor clean.  For a more thorough cleaning, use a product recommended for vinyl flooring.  We recommend the Therapy by Kentwood floor care system, available at your Evoke dealer.

38.Do they get slippery when wet?

Evoke vinyl composite core floors have a textured surface which helps reduce slipperiness when wet. Grease or other contaminants may also contribute to making the surface slippery. For the slip resistance of a particular style, please consult your Evoke dealer. 

39.Can I use rubber mats on the SPC/WPC (vinyl composite core) floor?

Rubber-backed or latex-backed mats should not be used directly on SPC/WPC (vinyl composite core) floors unless they are marked “colourfast” by the mat manufacturer. Many of these products contain chemicals in the non-slip backing which can permanently stain the floor.

40.Do I need transitions in doorways for my SPC/WPC (vinyl composite core) floor?

Because SPC/WPC is more stable than other types of floating floors, it can be installed without the use of transition strips in doorways leading from room to room provided the perimeter expansion requirements have been met and a temperature range of 65-85°F (18-30°C) is maintained before, during and after installation.

41.Can I install SPC/WPC (vinyl composite core) directly over plywood, OSB or particleboard?

Yes, provided it meets the subfloor specifications as laid out in the installation guide.